Entertainment should bring joy, not stress. mbi360 provides self-control tools, support programmes and practical guidance to keep every gaming session fun, safe and fully within your control.
At mbi360, we believe that online gaming should be a healthy source of entertainment — not an escape from problems or a way to earn income. The majority of our players enjoy the platform in a healthy and responsible manner. However, we recognise that a small number of individuals may face self-control challenges, which is why we provide a comprehensive support framework.
Responsible gaming is more than just a slogan. It is a set of values, tools, and practices that mbi360 actively implements every day. From daily deposit limits to self-exclusion programmes, all these tools are designed to give you, as a player, full control.
It is important to understand that every wager carries the risk of financial loss. Game outcomes are random and cannot be predicted. No strategy or system can guarantee long-term wins. Understand this reality before you start playing, and set limits that are comfortable for you.
Important Reminder: Gaming should only be done with surplus money you can afford to lose — not savings, borrowed funds, or money earmarked for essentials like rent, food, and bills. If you feel pressured to recover money you have lost, that is a warning sign that must be taken seriously.
Mbi360 also enforces a strict age verification programme. Only individuals aged 18 and above are permitted to register and play on our platform. Our KYC process ensures every user has verified their identity and age before making any financial transactions.
These values are general risk-awareness guidelines, not clinical measures.
Six protection features you can activate at any time directly from your account.
Set the maximum deposit amount you can make per day, week, or month. This limit takes effect immediately and can be reduced at any time. To increase the limit, a 7-day waiting period is required.
Manage the length of your gaming sessions by setting a daily time limit. Once the limit is reached, the system will automatically close your session and send you a reminder notification.
Need a short break? Activate an account pause for 24 hours, 7 days, or 30 days. During this period, your account cannot be used for playing or making new deposits.
For a long-term commitment, choose self-exclusion for 6 months to 5 years. Your account will be fully closed and you will not be able to re-register until the period ends. This is the most serious option for players who need help.
Stop all emails, notifications and promotional messages from mbi360 with a single click. You can still use the platform, but without any bonus offers that may encourage you to play more.
Set the maximum loss amount you are willing to absorb within a given period. Once the limit is reached, the system will automatically block your access to gaming until the next limit period begins.
Problem gambling rarely appears out of nowhere. It starts with small signs that are easy to overlook. Review the following checklist honestly with yourself:
If you identify with any of the warning signs above: Do not wait until the situation gets worse. Reach out to the mbi360 support team or a professional support organisation for immediate guidance. Acknowledging the problem is the bravest first step you can take.
Mbi360 works with qualified support organisations to help players who need professional assistance. Here are the steps you can take:
Contact our support team via 24/7 live chat and let them know you need assistance with gaming controls. We will guide you through activating the right self-control tools.
If you feel the need to stop completely, activate the self-exclusion feature through your account settings. The process takes less than 5 minutes and takes effect immediately.
Contact Talian Kasih 15999 (Ministry of Women, Family and Community Development Malaysia) for free and confidential counselling related to gambling problems.
Family and friends who understand your situation can be the most effective support system. Do not carry this burden alone — they want to help you.
After the break period, review your situation honestly before deciding whether to continue or extend your self-exclusion period.
Malaysia Help Resources: Talian Kasih 15999 operates 24 hours a day, 7 days a week. All conversations are confidential and free from any phone in Malaysia.
All mbi360 self-control tools are accessible directly from your account panel in under 2 minutes. No need to contact customer support — you have full control.
Login → Profile → Responsible Gaming. All limit and self-exclusion tools are here in one easy-to-understand dashboard.
Mbi360 app users can access all self-control features via the Settings → Security & Limits menu. The intuitive interface makes the activation process straightforward.
If you need help activating any of the control tools, our support team is available around the clock via in-platform live chat.
More than just words — these are concrete actions we put into practice every day.
All mbi360 support staff receive specialised training to identify and assist players who may need responsible gaming support.
Our AI system monitors gaming patterns and automatically identifies risky behaviour, then triggers appropriate interventions according to established protocols.
The mbi360 responsible gaming programme is built to the highest standards of the global online entertainment industry, adapted to Malaysia's local context and needs.
Mbi360 publishes our game statistics and payout percentages transparently. We believe players have the right to know the real odds before making any betting decision.
mbi360 Core Principles: We prioritise the long-term well-being of our players over short-term gains. Players who play in a healthy and responsible way are loyal players, and that loyalty can only be built on genuine trust. That is why every feature on our platform is designed with player safety as the top priority.
Register your mbi360 account today and enjoy a safe, fair and fun entertainment experience — with full control in your hands. Play smart, play safe.
For any enquiries related to responsible gaming, contact us at [email protected]