Terms and Conditions MBI360 – The Complete Platform Usage Guide

01 Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") govern the relationship between you as the user and mbi360 as the platform operator. This Agreement takes effect as soon as you complete the account registration process or use any service provided by mbi360, including the official website, mobile app, and all associated integrated platforms.

Mbi360 reserves the right to update or modify these Terms and Conditions at any time without prior notice. It is the user's responsibility to review this document periodically. Continued use of the platform following any amendments constitutes your acceptance of the updated terms.

• These terms govern all activities on the mbi360 platform including registration, deposits, gameplay, and withdrawals
• The Malay and English versions of this document carry equal legal weight
• In the event of a conflict between language versions, the English version shall prevail
• mbi360 reserves the right to terminate access for any user who violates any part of this agreement

02 Eligibility and Account Registration

To register and use mbi360 services, you must meet the following eligibility requirements without exception. mbi360 reserves the right to request proof of eligibility at any time and may suspend or terminate any account that does not meet these requirements.

• You must be at least 18 years of age, or the minimum legal age required in your jurisdiction, whichever is higher
• You must register using accurate, complete, and up-to-date personal information
• Each user is permitted to hold only one active account — owning multiple accounts is a serious violation
• You are not restricted or prohibited from using online gambling platforms in your location
• You are not registering on behalf of another person and all account activity is for your personal use only
• You are fully responsible for all activities that occur under your account

03 User Account Management

Your mbi360 account is your personal responsibility. You are required to keep your login credentials secure, including your username and password. mbi360 will not be held liable for any losses resulting from unauthorized access to your account due to your own negligence in safeguarding your login information.

• Use a strong password and do not share it with anyone, including family members
• Enable two-factor authentication (2FA) for an extra layer of protection on your account
• Contact customer support immediately if you suspect your account has been accessed without authorization
• Ensure your registered email address and phone number remain active and accessible at all times
• The KYC verification process must be completed before your first withdrawal is processed

04 Fund Deposits and Withdrawals

Mbi360 supports a wide range of local Malaysian payment methods including FPX, Touch 'n Go eWallet, GrabPay, Boost, and interbank transfers. All deposits and withdrawals are processed through secure, encrypted channels to ensure the safety of your funds at all times.

• The minimum deposit is RM 30 and will be credited to your account within 5 minutes of payment confirmation
• Minimum withdrawal is RM 50 and is processed within 1–3 business hours after approval
• Deposited funds must be wagered at least once before a withdrawal is permitted for standard deposits
• The withdrawal method must match the original deposit method for security and AML compliance purposes
• mbi360 reserves the right to request additional verification for withdrawals that exceed certain limits
• No hidden charges are imposed by mbi360 for standard deposit or withdrawal processes

05 Bonus and Promotions Policy

Mbi360 offers a wide range of bonuses and promotions including a welcome bonus, weekly cashback, free spins, and a tiered VIP program. Each promotional offer is subject to specific conditions outlined in the relevant promotion terms. mbi360's general bonus terms are as follows:

• The wagering requirement for each bonus will be clearly stated in the relevant promotion terms
• Bonuses may only be credited to one account per household, IP address, or device
• mbi360 reserves the right to cancel bonuses where there is evidence of abuse or promotional fraud
• Bonuses cannot be transferred between accounts or directly converted to cash
• The bonus validity period will be stated in each promotional offer and cannot be extended
• Using more than one account to claim bonuses is considered fraud and the accounts will be terminated

06 Game Rules and Conduct

All games available on mbi360 use a Random Number Generator (RNG) certified by independent international auditing bodies. mbi360 operates as an intermediary between players and licensed third-party game providers. Game outcomes are final and cannot be disputed except in cases of verifiable technical error.

• Winnings obtained through technical errors or system faults are void and will not be paid out
• mbi360 reserves the right to void rounds or bets if a technical disruption affects game outcomes
• Players are responsible for maintaining a stable internet connection during play — losses due to connection disruptions are the player's risk
• The use of automation software, bots, or any electronic assistance tools during play is strictly prohibited
• Collusion between players to cheat or manipulate game outcomes is a serious violation

07 Prohibited Conduct

Mbi360 enforces a zero-tolerance policy against dishonest, unlawful, or platform-integrity-compromising behavior. Users found engaging in any of the following activities will face immediate action without prior notice.

• Owning or using multiple accounts to obtain bonuses or circumvent limits
• Using third-party software, bots, or automated scripts to play or place bets
• Any form of money laundering through the mbi360 platform
• Fraud involving stolen or falsified payment information or identity
• Exploiting technical loopholes or game bugs to obtain illegitimate wins
• Threats, harassment, or abusive language directed at mbi360 customer support staff
• Sharing or selling your account to another party

08 Account Closure and Suspension

Users may close their mbi360 account at any time by contacting customer support. Prior to closure, all eligible cash balances will be returned to the original payment method, subject to the applicable withdrawal conditions.

• Account closure requests will be processed within 3–5 business days
• Closed accounts cannot be reopened — users must register again to access the platform
• mbi360 reserves the right to suspend accounts suspected of involvement in fraudulent activity while an investigation is conducted
• Account suspension for responsible gaming purposes may be requested at any time and will be enforced immediately
• For accounts terminated due to violations, mbi360 reserves the right to withhold any balance associated with fraudulent activity

09 Privacy and Data Protection

Mbi360 takes user privacy very seriously. All personal data collected is used solely for account management, legal compliance, and service improvement purposes. Your data will not be sold, rented, or shared with third parties without your consent, except as required by law.

• All personal data is protected with 256-bit SSL encryption during transmission and storage
• mbi360 fully complies with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA)
• Users have the right to request a copy of their stored personal data or apply for its deletion
• Financial transaction data is retained for the minimum period required by AML regulations

For more information on how we handle your data, please refer to Privacy Policy The complete mbi360.

10 Disclaimer and Limitation of Liability

Mbi360 provides its platform and services on an "as-is" basis. While we strive to ensure uninterrupted platform operation at all times, we cannot guarantee continuous service availability due to factors beyond our control, such as internet infrastructure disruptions or system maintenance.

• mbi360 is not liable for any indirect, consequential, or lost-opportunity damages arising from platform disruptions
• mbi360's maximum liability under any circumstances shall not exceed the user's active deposit amount at the time of the incident
• mbi360 is not responsible for game outcomes determined by licensed third-party game providers
• Users are solely responsible for any taxes, fees, or charges that may be imposed by their government or financial institutions

11 Responsible Gaming

Mbi360 is fully committed to the principles of responsible gaming. We believe that entertainment should remain enjoyable and should never become a financial or emotional burden on our players. Our platform is equipped with a range of tools to help players manage their gaming habits in a healthy way.

• Daily, weekly, and monthly deposit limits can be set independently through your account settings
• The self-exclusion feature allows you to freeze your account for a period ranging from 1 week to permanently
• Play-time reminders will be sent automatically when a session exceeds the duration you have set
• You may request to be placed on the self-exclusion list and mbi360 will honor that request without question
• Problem gambling help resources are available on the Responsible Gaming us

12 Terms Amendment and Applicable Law

Mbi360 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Significant changes will be communicated to users via email or in-platform notification at least 7 days before taking effect, except in situations requiring immediate action for security or legal compliance reasons.

• These Terms and Conditions are governed by the applicable laws of the jurisdiction in which mbi360 operates
• Any dispute that cannot be resolved amicably will be referred to binding arbitration
• If any provision in this document is found to be invalid, the remaining provisions shall continue to remain in full effect
• The latest version of these Terms and Conditions is always available on the official mbi360 website